
Vacancy US
- Monee, United States
- $20 - $28.5 per hour
Voortman USA LLC seeks a detail‑oriented Product Support Specialist with strong mechanical/electrical skills to analyze machine docs, solve technical issues, and support machine performance.”
Job description
What are you going to do?
Technical Review & Part Identification
Review customer information, equipment manuals, PDFs, wiring diagrams, JT files, and photos to ensure the correct parts are identified.
Gather detailed technical data needed to support accurate parts selection and customer inquiries.
Blueprint & Schematic Interpretation
Interpret engineering drawings, blueprints, schematics, manuals, and other technical documents to identify parts, dimensions, materials, and assembly details.
Verify part compatibility based on machine design, electrical layouts, and mechanical requirements.
Component Substitution & Alternative Solutions
Recommend suitable replacement components when original parts are unavailable, including cables, wiring, motors, sensors, and other mechanical or electrical components.
Evaluate technical specifications to ensure recommended substitutes meet performance and safety requirements.
Obsolete & Hard-to-Find Parts Research
Research aging or outdated items and identify modern equivalents or compatible replacement options.
Work with vendors and suppliers to source legacy components or explore new alternatives.
Communicate with customers and internal teams to clarify part requirements, troubleshooting issues, and provide timely updates.
Job requirements
We ask
Experience working with industrial equipment, machinery, CNC systems, manufacturing, technical parts support, or similar technical environments.
Strong mechanical, electrical, or electromechanical aptitude, including the ability to identify industrial components and understand machine functionality.
Proficiency in reading and interpreting equipment manuals, schematics, wiring diagrams, blueprints, PDFs, and technical drawings.
Familiarity with CNC machinery, mechanical assemblies, electrical systems, and industrial components such as motors, sensors, drives, cables, and wiring harnesses.
Experience in performing parts identification, technical troubleshooting, or product support for machinery or industrial equipment.
Ability to understand component specifications such as voltage, current, torque, RPM, connector types, tolerances, materials, and environmental ratings
Candidates with backgrounds in Parts Coordination, Inside Sales Engineering, Parts Sales, Product Support, Mechanical Engineering, Maintenance, or Field Service are strongly encouraged to apply.
We offer
Flextime policy
Paid Time Off (i.e., PTO) that can be used as it’s accrued
Paid Holidays effective date of hire
Medical insurance (i.e., three plans available, PPO, HMO*, and PPO with HSA) effective date of hire
Dental care
Vision care
100% Voortman USA LLC paid life insurance
Additional voluntary life insurance option
100% Voortman USA LLC paid short-term disability
50/50 premium split between Voortman USA LLC and employee for long-term disability (i.e., LTD)
401K plan available with Company contribution

About Voortman
Join Voortman – Moving to Our New Production Facility and Offices in April 2026
Voortman is growing and we’re preparing to move into our brand-new Production Facility and Offices in April 2026. With over 70 team members currently based in Fresno and Monee, this relocation marks a major step forward in our commitment to serving customers across North America and investing in the future of our workforce.
As part of a global organization headquartered in the Netherlands with more than 750 employees, Voortman is a leader in designing and building advanced CNC steel processing machines, developing intelligent software solutions, and delivering outstanding customer service.
This move reflects our long-term vision for growth, innovation, and excellence. We’re actively recruiting driven individuals who want to be part of a forward-thinking team shaping the future of steel processing.
Be part of our next chapter. Grow with Voortman.
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