Application Support

What are you going to do?

In this role you will be providing remote and on-site support for Voortman USA, resolving technical issues, maintaining customer records, and delivering regular reports.

• Respond to a high volume of inbound calls from customers and field staff requesting technical support.

• Troubleshoot and analyze issues to identify root causes and implement effective solutions for both Voortman and third-party applications.

• Prioritize and manage service delivery by actively listening to customer concerns and providing clear, practical guidance.

• Monitor, respond to, and archive incoming emails in a timely manner.

• Deliver remote support using web-based tools (e.g., TeamViewer, Microsoft Teams).

• Create, update, and distribute regular status reports and documentation.

• Maintain accurate and up-to-date customer records within the SAP system.

• Prepare and submit weekly activity and support reports.

• Conduct regular customer meetings and occasional on-site visits to assess needs, resolve issues, and deliver tailored support.

• Communicate customer feedback to internal teams to aid in product development and improvement.

• Perform other related duties as assigned by management.

We ask

• High school diploma or equivalent required.

• Valid driver’s license, passport, and ability to travel internationally.

• Knowledge and/or experience with 2D & 3D CAD/CAM software.

• Familiarity with DSTV files and G code.

• PLC knowledge is an asset.

• Willingness to travel for training, including international locations.

• Experience with machine tooling and operation is a plus.

• Familiarity with software such as Sigmanest, Tekla Structures, and AutoCAD is advantageous.

We offer

• 401(k)

• 401(k) matching

• Dental insurance

• Expense account

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Retirement plan

• Vision insurance

About Voortman

With more than 70 colleagues in Fresno and Monee, we serve customers across North, Central, and South America. As a Voortman location, we are part of an international organization with 750 employees and headquarters in the Netherlands. We design and build advanced CNC steel processing machines, develop solution-driven software, and provide outstanding local customer service; a unique combination that sets us apart as a trusted partner.