Product Support Specialist

What are you going to do?

Technical Review & Part Identification

• Review customer information, equipment manuals, PDFs, wiring diagrams, JT files, and photos to ensure the correct parts are identified.

• Gather detailed technical data needed to support accurate parts selection and customer inquiries.

  Blueprint & Schematic Interpretation

• Interpret engineering drawings, blueprints, schematics, manuals, and other technical documents to identify parts, dimensions, materials, and assembly details.

• Verify part compatibility based on machine design, electrical layouts, and mechanical requirements.

  Component Substitution & Alternative Solutions

• Recommend suitable replacement components when original parts are unavailable, including cables, wiring, motors, sensors, and other mechanical or electrical components.

• Evaluate technical specifications to ensure recommended substitutes meet performance and safety requirements.

Obsolete & Hard-to-Find Parts Research

• Research aging or outdated items and identify modern equivalents or compatible replacement options.

• Work with vendors and suppliers to source legacy components or explore new alternatives.

• Communicate with customers and internal teams to clarify part requirements, troubleshooting issues, and provide timely updates.

We ask

• Experience working with industrial equipment, machinery, CNC systems, manufacturing, technical parts support, or similar technical environments.

• Strong mechanical, electrical, or electromechanical aptitude, including the ability to identify industrial components and understand machine functionality.

• Proficiency in reading and interpreting equipment manuals, schematics, wiring diagrams, blueprints, PDFs, and technical drawings.

• Familiarity with CNC machinery, mechanical assemblies, electrical systems, and industrial components such as motors, sensors, drives, cables, and wiring harnesses.

• Experience in performing parts identification, technical troubleshooting, or product support for machinery or industrial equipment.

• Ability to understand component specifications such as voltage, current, torque, RPM, connector types, tolerances, materials, and environmental ratings

• Candidates with backgrounds in Parts Coordination, Inside Sales Engineering, Parts Sales, Product Support, Mechanical Engineering, Maintenance, or Field Service are strongly encouraged to apply.

We offer

• Flextime policy

• Paid Time Off (i.e., PTO) that can be used as it’s accrued

• Paid Holidays effective date of hire

• Medical insurance (i.e., three plans available, PPO, HMO*, and PPO with HSA) effective date of hire

• Dental care

• Vision care

• 100% Voortman USA LLC paid life insurance

• Additional voluntary life insurance option

• 100% Voortman USA LLC paid short-term disability

• 50/50 premium split between Voortman USA LLC and employee for long-term disability (i.e., LTD)

• 401K plan available with Company contribution

About Voortman

Join Voortman – Moving to Our New Production Facility and Offices in April 2026

Voortman is growing and we’re preparing to move into our brand-new Production Facility and Offices in April 2026. With over 70 team members currently based in Fresno and Monee, this relocation marks a major step forward in our commitment to serving customers across North America and investing in the future of our workforce.

As part of a global organization headquartered in the Netherlands with more than 750 employees, Voortman is a leader in designing and building advanced CNC steel processing machines, developing intelligent software solutions, and delivering outstanding customer service.

This move reflects our long-term vision for growth, innovation, and excellence. We’re actively recruiting driven individuals who want to be part of a forward-thinking team shaping the future of steel processing.

Be part of our next chapter. Grow with Voortman.