Commercial Team Leader

What are you going to do?

This individual will serve as the liaison between our customers and internal departments, ensuring top-tier customer satisfaction and the achievement of our global strategic goals. You will lead a team that drives innovation in services, implements pricing strategies, and optimizes customer solutions in a fast-paced, collaborative environment.

Key Responsibilities:

• Act as the main point of contact for escalations, driving a 100% customer satisfaction rate by working with both customers and internal departments.

• Develop and manage strategies and goals for the Commercial team in alignment with global company objectives.

• Collaborate on updating services and identifying new opportunities like SLA contracts, Tooling sales, Automated Tooling systems, and custom reporting solutions.

• Lead the creation and execution of pricing strategies, including determining pricing groups, discounts, markups, and margins.

• Oversee territory management and ensure optimal customer contact through collaboration with the Sales Department.

• Provide regular reports to upper management on department performance, actions, and results.

• Partner with HR and Recruitment to attract, hire, and onboard top talent for the department.

• Conduct performance reviews and foster the professional development of your team.

• Implement standardization in account reporting to assess cost savings, productivity, and efficiency.

• Manage training for new and existing team members to ensure department success.

• Additional duties as assigned by management.

We ask

• Proven ability to build and maintain long-term customer relationships.

• Strong communication and presentation skills, with the ability to convey complex technical information to non-technical audiences.

• A proactive, self-motivated, and results-driven mindset.

• Experience in commercial management or inside sales (2+ years), preferably in CNC machinery or steel processing industries.

• Strong leadership skills with a track record of managing and developing a small to medium-sized team.

• Proficient in Microsoft Office (Word, Excel, Outlook, Teams) and general productivity software.

• Ability to travel 20% of the time (domestic and international).

• Excellent organizational and time management skills.

• High school diploma or GED required; further education or certification is a plus.

We offer

• Flextime policy

• Paid Time Off (PTO) that can be used as it's accrued

• Paid Leave Days

• Paid Holidays effective date of hire

• Medical insurance (three plans available: PPO, HMO*, and PPO with HSA) effective date of hire

• Dental care

• Vision care

• 100% Voortman USA LLC paid life insurance

• Additional voluntary life insurance option

• 100% Voortman USA LLC paid short-term disability

• 50%/50% premium split between Voortman USA LLC and employee for long-term disability (LTD)

• 401K plan available with Company contribution

About Voortman

With more than 70 colleagues in Fresno and Monee, we serve customers across North, Central, and South America. As a Voortman location, we are part of an international organization with 750 employees and headquarters in the Netherlands. We design and build advanced CNC steel processing machines, develop solution-driven software, and provide outstanding local customer service; a unique combination that sets us apart as a trusted partner.