Product Support Specialist

What are you going to do?

We are seeking a dynamic Product Support Specialist known to us as a Sales Engineer to join our team at Voortman USA LLC.  In this role, you will leverage your technical expertise and sales acumen to drive product demonstrations, engage with customers, and support pre-sales activities. This position is crucial in helping us maintain our leadership in the market while delivering exceptional value to our clients.

We ask

• Manage Customer Requests: Handle incoming requests via phone, email, and Web Shop with a focus on accuracy.

• Technical Verification: Verify customer information and conduct parts research using SAP, equipment PDFs, JT files, and email correspondence with pictures to ensure correct orders.

• Technical Knowledge: Ability to identify suitable substitute components when original parts are unavailable

• Quote Creation: Validate information and create quotes to share with customers.

• Order Processing: Collect purchase orders (POs) and communicate order details and shipping expectations to customers. Update internal systems (MRP/CRM/SAP) with accurate lead times.

• Feedback Reporting: Report suggestions, customer feedback, and operational issues to the Commercial Team Lead.

• Upselling and Cross-Selling: Proactively upsell and cross-sell relevant products based on customer interests and buying behavior.

• Part Details Maintenance: Maintain and update accurate part details, including part numbers, descriptions, specifications, and vendor information.

• Pricing Maintenance: Update pricing and part details such as part numbers and descriptions.

Requirements

• Candidate will have 3-5 years’ experience in industrial equipment, machinery, manufacturing or technical parts sales/ support

• You understand how to read equipment manuals, parts identifications, ability to interpret diagrams, manuals, PDFs, understanding of industry components.  

• Familiarity with CNC and mechanical machinery

• Technical, mechanical, electrical aptitude is a plus

• MRP/CRM/SAP knowledge

• Excellent verbal and written communication skills are essential for interacting with customers and internal teams

• Computer proficiency required including at least one year of Microsoft Office Suite experience

• Candidates with backgrounds in Parts Coordination, Inside Sales Engineering, Parts Sales, Product Support, Mechanical Engineering, or Field Service are strongly encouraged to apply.

We offer

• Flextime policy

• Paid Time Off (i.e., PTO) that can be used as it’s accrued

• Paid Holidays effective date of hire

• Medical insurance (i.e., three plans available, PPO, HMO*, and PPO with HSA) effective date of hire

• Dental care

• Vision care

• 100% Voortman USA LLC paid life insurance

• Additional voluntary life insurance option

• 100% Voortman USA LLC paid short-term disability

• 50/50 premium split between Voortman USA LLC and employee for long-term disability (i.e., LTD)

• 401K plan available with Company match contribution

About Voortman

Join Voortman – Moving to Our New Production Facility and Offices in April 2026

With more than 70 colleagues in Fresno and Monee, we serve customers across North, Central, and South America. As a Voortman location, we are part of an international organization with 750 employees and headquarters in the Netherlands. We design and build advanced CNC steel processing machines, develop solution-driven software, and provide outstanding local customer service; a unique combination that sets us apart as a trusted partner.

Be part of our next chapter. Grow with Voortman.