Delivery Engineer

Voortman USA LLC has been a leader in designing, developing, and manufacturing machinery for the steel fabrication and plate processing industries for over 50 years. With a global presence and a commitment to innovation, we provide cutting-edge solutions that keep our customers at the forefront of technology.

Summary

We are seeking Delivery Engineer to join our team at Voortman USA LLC. In this role, you will be responsible for ensuring that delivered equipment operates at peak performance. This is achieved through expert troubleshooting, training, and ongoing remote technical support.

Position Objective:

• Maintain strong relationships with existing customers.

• Enhance operational efficiency and provide valuable insights into machinery output.

• Drive customer satisfaction

Essential Duties and Responsibilities:

• Provide troubleshooting support to ensure optimal machine performance for customers

• Perform diagnostics to identify and resolve technical issues

• Offer remote assistance for parts replacement and routine maintenance

• Communicate clearly and professionally with machine operators and customer personnel to ensure a high level of customer satisfaction

• Collect and report customer feedback regarding machine performance, reliability, and usability

• Participate in ongoing training to develop and maintain relevant technical knowledge and skills

• Perform additional duties as assigned by management.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)

• Dental insurance

• Flexible schedule

• Health insurance

• Life insurance

• Paid time off

• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Monee, IL (Required)

• Valid driver's license and passport for international travel

• Willingness and ability to travel domestically and internationally up to 80%

• High school diploma or equivalent required

• Strong mechanical aptitude and understanding of CNC machinery

• Knowledge of electrical plans (e-plans)

• Ability to read and interpret schematics

• Experience in customer-facing roles with the ability to provide technical support and training

• Ability to work independently and manage time effectively

• 2–3 years of experience in the steel manufacturing industry

• At least two years of computer proficiency, including Microsoft Office (Word, Excel, Outlook, Teams, etc.)

This position is ideal for someone who thrives in a customer-facing, results-oriented role and is passionate about contributing to both customer success and business growth.